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Privacy Policy

Last updated: [30/10/25]

1. Introduction

Deep Release Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, and store your personal information when you visit our website, make an enquiry, or book a course or accommodation.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, please contact us:

Email: info@deeprelease.org.uk
Post: Deep Release Ltd, PO BOX 3853, Norwich NR5 5BJ
Tel: 01277 226121

2. What Information We Collect

We may collect and process the following information:

  • Your name, postal address, email address, and phone number
  • Booking details for courses or accommodation
  • Payment details (processed securely through Stripe)
  • Messages and correspondence you send us by email, phone, or online
  • Website usage data collected through cookies or analytics tools

We only collect what is necessary to provide our services and operate our business effectively.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and process bookings
  • Manage your attendance at courses, events, or accommodation
  • Maintain accounting and business records as required by law
  • Communicate with you about your booking or enquiry
  • Send you marketing communications only if you have explicitly opted in

We do not sell your personal data or share it with other organisations for their marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to fulfil or prepare for a booking or purchase you have made.
  • Legal obligation: to meet accounting and record-keeping requirements.
  • Consent: where you have opted in to receive marketing updates.
  • Legitimate interest: to respond to your enquiries and administer our website.

5. Marketing

We would love to keep you informed about Deep Release courses, retreats, and updates — but we will only do so with your explicit consent.

You can choose to receive updates by:

  • Subscribing via the website at www.deeprelease.org.uk, or
  • Contacting us at info@deeprelease.org.uk to request to join our mailing list.

You can change your preferences or unsubscribe at any time by:

  • Clicking ‘unsubscribe’ in any marketing email, or
  • Contacting us by email or phone at the details above.

We will not share or sell your details with any other company for marketing purposes.

6. Who We Share Your Information With

Your personal data may be shared only when necessary, such as with:

  • Trainers or venues – to confirm your attendance or accommodation booking
  • Mailing partners – to send newsletters or postal updates (e.g. Mailchimp or Send DM)
  • IT support services – to ensure secure operation of our systems and website
  • Payment and accounting providers – such as Stripe and our accountancy services

All third-party providers are contractually required to handle your data securely and in compliance with UK GDPR.

7. Data Retention

We retain your data only for as long as necessary to meet our obligations:

  • Booking and accounting records – 6 years after the end of the financial year (legal requirement)
  • Mailing list data – until you withdraw consent or after 2 years of inactivity
  • Enquiry correspondence – deleted once no longer relevant

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccuracies or complete missing information
  • Request erasure of your data where legally possible
  • Restrict how your data is processed
  • Data portability – obtain and reuse your data for your own purposes
  • Withdraw consent to marketing at any time

To exercise any of these rights, please contact info@deeprelease.org.uk.
We will respond within one month of receiving your request.

9. If You Are Unhappy With How We Handle Your Data

If you have concerns or a complaint about how your personal data has been handled, please contact us first so we can try to resolve it:

Email: info@deeprelease.org.uk
Tel: 01277 226121
Post: Deep Release Ltd, PO BOX 3853, Norwich NR5 5BJ

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/global/contact-us
Telephone: 0303 123 1113
Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

10. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or loss.

Digital data is stored on secure, password-protected systems, and any paper records are kept in locked storage.

11. Cookies

Cookies are small text files that a website stores on your computer or mobile device. We use strictly necessary cookies to make our website work, for example to keep you logged in, remember your basket and keep forms secure. These don't need your consent.

With your permission, we also use analytics cookies (Google Analytics) to understand how visitors use the website so we can improve it. We don't use advertising cookies.

When you first visit, a banner lets you accept all cookies, reject optional cookies or choose which to allow. You can change your choice at any time. Open cookie settings to see the full list of cookies we use, what each one does and how long it lasts, and to update your preferences.

You can also block or delete cookies in your browser settings, but parts of the website, such as your basket and account, may not work without the necessary cookies.

12. Links to Other Websites

Our website may contain links to external sites.
Once you leave our website, we are not responsible for the protection of any information you provide on those sites.
Please review the privacy policy of any external site before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations.
The most recent version will always be available on our website and include the date it was last updated.

Deep Release Ltd

PO BOX 3853, Norwich NR5 5BJ
Tel: 01277 226121
Email: info@deeprelease.org.uk